Refund policy

Your plan starts in the app as soon as the payment is confirmed, usually within a minute. There is nothing to ship.

We do not refund a plan payment because you changed your mind or did not use all of it. Use your free trial to try FlowPrep first.

We refund the days you have not used in these cases:

• We close your account even though you did not break our terms.
• A change takes away a main feature of your plan, and you cancel.

Otherwise, if you cancel, you keep everything you paid for until the period ends.

Nothing in this policy takes away a refund the law gives you. Any other refund is our choice, and giving one does not change this policy.

Write to support@flowprep.in from the address on the account, or from the address the payment receipt went to, and say which payment you mean. We may ask you to confirm that you made the payment.

We confirm we have your request within 48 hours. Once we send a refund, it usually reaches the card or bank account in five to seven working days.

A refund also cancels the subscription, so you will not be charged again.

Access ends when the refund is processed. Your progress and notes stay in your account, as our privacy notice describes, if you come back.

Cancel any time in Settings. Cancelling stops the next payment and does not cut you off. You keep everything until the end of the period you have paid for, and Settings shows that date.

If you pay by UPI, you can also stop payments from your UPI app.

Moving between monthly and yearly, or between the two plans, happens at the end of the period you have paid for. Your access does not break across that boundary and there is no gap.

There is no charge for the change and no proportional credit either way. The new plan's first payment falls on the day the old period ends, so you are never charged twice for the same day and never refunded for a day you used.

A yearly plan is not refunded so that you can move to a monthly one.

Nothing stops straight away. The payment is tried again over the next few days, and we email you. Whoever pays can check their card, bank or UPI app, or write to us.

If it still does not go through, the studying parts of the product pause until you subscribe again. Your progress stays in your account.

A lapsed subscription removes access, and only access. Your progress, the questions you solved and your past reports stay in your account, as our privacy notice describes, and come back when you subscribe again.

Five things keep working even with nothing paid: your settings, downloading your data, deleting your account, the page where you subscribe again, and reading your notebook, notes and the questions you solved.

Top-ups are not refundable, including credits you have not used or that have expired. If a top-up payment went wrong, for example you were charged twice, we put it right as the last section says.

You can pay by card, UPI or any other method the checkout shows. We add no fees to the price. Payments are handled by Razorpay, to the card industry's security standard.

To stop a recurring payment, cancel in Settings, or stop it in your UPI app. For a payment problem, write to us first. You can also contact Razorpay at razorpay.com/support, or ask your bank to dispute a charge.

Every new student gets 14 days of the Standard plan at no cost. There is one free trial per person, so an email address or phone number that has had one before does not get another. We do not ask for card details to start it, so there is nothing to cancel and nothing that starts charging you on its own.

When the trial ends, the studying parts pause until you subscribe. That is the point at which you decide, with 14 days of actually using it behind you.

For a student under 18, the person who pays is usually a parent or guardian. Payment receipts go to the contact details they gave when paying, and a refund always goes back to whoever paid.

The student can cancel the plan in Settings. A parent or guardian who pays can also cancel it by writing to us, or from their UPI app if they pay by UPI.

We may change this policy at any time. A change applies to payments made after it, never to one you have already made.

If you were charged twice, charged after cancelling, or charged for something we did not provide, tell us and we will put it right.

Anything you are unhappy about goes to support@flowprep.in. We confirm we have it within 48 hours, and we send you our answer within one month.

If we have not put it right, our grievance officer is Chris Thomas Saji, Co-founder, at privacy@flowprep.in.