Terms of service

FlowPrep is a study service for students preparing for the JEE and NEET examinations in India.

It is operated by Streamforge LLP, a partnership registered in India with limited liability (LLPIN ADA-9879). Its registered office is at Aruviyil, Kudakkachira, Pala, Meenachil, Kottayam, Kerala 686635. You can write to us at support@flowprep.in.

These terms are the agreement between you and us. Using the product means you accept them. If you are under 18, the parent or guardian who pays for your plan also accepts them when they pay. From 13 May 2027, your parent or guardian also accepts them for you when they agree to the privacy notice.

If you are under 18, you confirm that a parent or guardian knows you use FlowPrep and agrees to it. The adult who accepts these terms for you is responsible for how the account is used and for its payments.

• One account per person. Accounts are personal and are not transferable.
• Give us your real date of birth. It decides which protections apply to you.
• From 13 May 2027, if you are under 18, a parent or guardian has to agree before the account starts working. Until then you sign up yourself, with your parent's or guardian's permission.
• That adult can withdraw their agreement at any time, and the account stops when they do.
• Do not let anybody else use your account, and do not use anybody else's. The tutor works from your history, so a shared account teaches both of you worse.
• Keep your login to yourself. You are responsible for what is done with your account, unless it happened through a fault of ours. Tell us at once if you think someone else has used it.

Lessons with interactive diagrams, a question bank with worked solutions and hints, practice that adapts to what you can already do, revision, an AI tutor that guides you to the answer, competitions with students at a similar level, and a weekly progress report.

We keep adding new material. Our coverage is not complete yet, and the app shows which topics are open.

We may change the product, our plans, what each plan includes and its usage limits at any time. If a change takes away a main feature of your plan, you can cancel and get back the money for the days left in that period.

Your tutor is an AI

Nobody at FlowPrep reads your messages as you send them and types back. Your tutor's replies are written by AI, using the question, your progress and your chat so far.

It guides you to the answer

It works through a problem with you one step at a time, so you learn to solve it yourself. Every question also has a full worked solution.

It can make mistakes

Like any AI, it sometimes gets things wrong. Use its replies to help you think, and check anything important against your lesson.

Tell us when it is wrong

Tap Report on any question or tutor reply and tell us what looks wrong. One sentence is enough.

This is a study tool, and only that

Ask it about physics, chemistry, maths and biology, and about how to approach a problem you are stuck on. It is not built to give advice about your health, your family, your future or anything else that matters more than a question does.

It is not a private diary, and it is not a counsellor

Your chats are saved, because the tutor reads your history to decide what to say next. Our team can see them when needed, for example to answer a report, a support request or a safety check.

Take a break before you need one

Long, tired sessions late at night teach you the least and leave you feeling worse. Stop, rest, and come back fresh.

If you are struggling, tell a person

A parent, a teacher, an older cousin, a friend. One person is enough to start. If it feels bigger than that, the numbers below are free and open at any hour. You can call Tele-MANAS to talk about how you feel, even when it is not an emergency.

One thing to know before you type. Every chat message you send the tutor is checked automatically for signs that you may be in danger or in serious distress. If it finds them, you get helplines instead of a tutoring reply. The privacy notice says what is kept and who sees it.

Tele-MANAS

Call 14416 or 1800 891 4416. Open 24x7, run by the Ministry of Health and Family Welfare, Government of India.

Emergency Response Support System

Call 112. Open 24x7, run by the Ministry of Home Affairs, Government of India.

Do not copy the question bank out

No scraping, no bulk downloading, no automated access, no using our material to train an AI, and no republishing our questions, solutions or learning material anywhere else.

Compete honestly

During a competition window, the work has to be yours. No outside help, no second account, and do not pass the questions to anybody who has not sat it yet. We look for this, and an account that does it loses its results and may be closed.

Not during a live test or exam

Do not use the product for help during a test or exam, at school, at coaching or anywhere else.

Upload only what you may use

When you add a photo or paste a question, use only material you are allowed to use.

Do not take the product apart

No reverse engineering the app, and no trying to get the tutor to reveal its instructions.

Do not use the product to harm anybody

That includes attacking the service itself, trying to reach another student's data, and using the tutor for anything that is not studying.

If you break these terms and that leads to a claim against us, you will cover our reasonable costs of it.

Our learning material, questions, solutions, hints and the software itself stay ours. Your subscription gives you a personal licence to study with them for as long as it lasts. It does not give you the right to redistribute them.

What you write stays yours. Your answers, your notes and your messages to the tutor belong to you. You give us permission to store and use them to run FlowPrep and to make it better, as the privacy notice describes. We do not sell them, and we do not publish them in a way that shows who you are. We do not let the AI companies that help run the tutor train their own models on them.

We also use what students do here, with names and identities removed, to improve the product. The privacy notice explains this. If you send us an idea or report a mistake, we may use it freely, without paying you.

Every new student starts with a free trial of 14 days, with no card needed. There is one free trial per person, so an email address or phone number that has had one before, on any account, does not get another. After that, our pricing page shows the plans, what each one includes and what it costs.

Payments are handled by our payment partner. We never see your full card number or your UPI PIN. A subscription renews on its own until you cancel it. When you subscribe, you allow us to take each payment automatically until then. RBI rules require your bank or UPI app to tell you before each charge.

We may change our prices. A new price never applies to a period you have already paid for. We tell you before your first payment at the new price, so you can cancel first if you want to.

You can also buy a top-up: extra time with the AI tutor, paid once. Each top-up's credits last 12 months from the day you buy it, and they work only while you have a plan. Top-ups are not refundable.

If a renewal payment fails, it is tried again for a few days. If it still fails, the study parts of the product pause until you subscribe again. Your settings, your data export and deleting your account keep working the whole time.

If a payment is reversed through your bank or UPI app, we may end the plan or credits it paid for.

If we show a clearly wrong price by mistake, for example with a digit missing, we may cancel that purchase within seven days and refund it in full.

Refunds follow our refund policy, which we may change at any time. A change applies to payments made after it.

You can delete your account whenever you like, from your settings, and you do not have to tell us why. There is a seven-day window to change your mind before anything is actually deleted. Deleting your account ends any plan on it, and any top-up credits on it are lost. Refunds follow the refund policy.

We may suspend or close an account that breaks these terms. For example: cheating in a competition, copying our questions, sharing the account, attacking the service, or trying to reach another student's data. We may also pause an account while we check a suspected breach or a security problem. If we close your account because you broke these terms, we do not refund the rest of your plan. If we close it for any other reason, we refund the days you have not used.

• We do not promise a rank, a score, a seat or an outcome.
• We do not promise the product is available at every moment.
• We do not promise the tutor or our material is free of mistakes. If you find one, report it.
• We do not promise that what we cover matches any one exam paper.
• We provide FlowPrep as it is. We do not promise it will suit every student.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as a power or internet failure, a natural disaster, an epidemic or a government order.
• As far as the law allows, we are not responsible for indirect losses. Our total liability to you is limited to what you paid us for the plan period or top-up the claim is about. For any other claim, it is limited to what you paid us in the twelve months before it. Nothing here limits anything the law does not let us limit.

We may change these terms at any time. The date at the top shows the last change. If we change something that matters, we will tell you in the app or by email before it takes effect, unless the law makes us change it sooner. If you keep using FlowPrep after that, you accept the new terms. If you do not want to accept them, you can cancel.

• Some parts of FlowPrep take you to services that others run, such as our payment partner. Those services have their own terms, and we are not responsible for how they run. This does not change what our refund policy says about payments that go wrong.
• If another company takes over FlowPrep, for example after a merger or a sale, we may pass these terms to it. Your rights under them stay the same.
• If a court or a consumer commission decides that part of these terms cannot apply, the rest still does.
• If we do not enforce part of these terms straight away, we can still enforce it later.

These terms are governed by the law of India.

The courts of Kottayam have exclusive jurisdiction over any dispute about these terms or your use of FlowPrep. This does not take away your right to complain to a consumer commission. Write to us first in any case: almost everything is quicker to settle by email than by anything that follows it.

Write to support@flowprep.in.

If we have not put a complaint right, our grievance officer is Chris Thomas Saji, Co-founder, at privacy@flowprep.in.